![]() Thick data Qualitative information that provides deep insights into people’sĮveryday lives and emotions. ![]() Social enterprise An organisaton whose main objective is to have a social impact rather Process that makes a skilled contribution to address a specific need. Service design A human-centred, creative, collaborative, iterative and systematic Relational services Services based on interpersonal relationships which are an intrinsic Private or voluntary and community sector. Public service organisations An organisation that delivers public services from either the public, Spinning out and continue to deliver the service. Public service mutuals Organisations which have left the public sector through processes of Public sector innovation The process of generating new ideas and implementing them to Or the public after a process of competitive tendering. Outsourcing The private or voluntary sector delivering a service to the government ![]() Involved in the delivery of local services and challenging the public Government, local government, private sector and civic society are Open public services A government reform programme for public services whereby It relates to ideas of co-creation and co-production and positions the Instead of seeing the designer as an expert external to the situation. ![]() Li c e n s e : C r e a t i v e C o m m o n s At t r i b u t i o n N o n-c o m m e r c i al N o D e r iv a t iv e s U n l e s s o t h e r w i s e s t a t e d, c o p y r i g h t o w n e d b y t h e a u th o r Matt Malpass and Lara Salinas AHRC DESIGN FELLOWS CHALLENGES OF THE FUTURE PUBLIC SERVICES GLOSSARYĬivic engagement A process that engages publics in decision-making and considers theirĬivic technology Technologies deployed to enhance the relationship between citizensĪnd governments by enabling citizens to participate in public decisionĬo-design The act of designing products and services with users and clients h t m l o r a l t e r n a t i v ely c o n t a c t u a l r e s e a r c h o n li n e a r t s. C r e a t o r s M a l p a s s, M a t t a n d S a li n a s, L a r a U s a g e G u i d e l i n e s P l e a s e r e f e r t o u s a g e g u i d e li n e s a t h t t p : // u a l r e s e a r c h o n li n e. u k /i d/ e p r i n t / 15 8 3 8 / D a t e 2 0 2 0 Ci t a t i o n M a l p a s s, M a t t a n d S a li n a s, L a r a ( 2 0 2 0 ) A H R C C h a ll e n g e s of t h e F u t u r e : P u b li c S e r vi c e s. Ti tl e A H R C C h a ll e n g e s of t h e F u t u r e : P u b li c S e r vi c e s Ty p e R e p o r t U RL h t t p s :// u a l r e s e a r c h o n li n e. ![]()
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